Visa VMPI

Reduce Chargebacks

Visa Merchant Purchase Inquiry (VMPI) allows Merchants to respond to cardholder inquiries around unrecognized transactions and transaction disputes. The Merchant can provide additional order information, receipt details, and shipping details.

### Why use VMPI

Visa Merchant Purchase Inquiry is a tool for Merchants to help increase transparency with Issuers. Millions of chargebacks happen every year because a Cardholder does not recognize the charge or descriptor.

Merchants can provide Issuers additional information about transactions so that they have more information to determine if a chargeback should be filed.

How does VMPI work?

### VMPI Steps
The process allows merchant to provide information through an API request.

1. The Cardholder contacts their Issuers to dispute a Transaction
2. Visa determines if the Merchant uses the VMPI service
3. Visa requests more information about a specific Transaction
4. The Merchant provides additional information about the Transaction
5. Visa shares the additional information with the Issuer, who discusses the details with the Cardholder

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