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    Chargeback Representments

    Win your Payment Disputes. BLAQ will sync all of your payment data sources to build the most comprehensive compelling evidence.

    Recover Revenue

    Recover lost revenue by proactively winning your payment Disputes.

    All Data in One Place

    BLAQ integrates will all of your payment data sources. You can combine this data into winning representments.

    Advanced Reporting

    Unlock your data to see when and why your Customers are filing Disputes. Use this knowledge to save more money

    Automate your Workflow

    Building a representment shouldn't stop you from running your business

  • Sync DataBLAQ will automatically sync all of your Payment Data from each of your Providers.
  • Build TemplatesUse the Template Builder to create the perfect response for each product type that you are selling.
  • Generate DocumentsGenerate all of the necessary documents required to represent a Payment Dispute. You can create your Representment as a PDF, TIFF, DOC and many more formats.
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    Chargeback Reversal

    Learn how to reverse fraudulent Chargebacks

    Get step-by-step instructions on reversing chargebacks and first party fraud.

    ### Understand the Reason for the Chargeback

    Upon receiving a chargeback notification, carefully review the reason provided by the card issuer or payment network. Determine whether it's due to fraud, a customer dispute, processing errors, or other reasons.

    ### Gather DocumentationCollect and organize all relevant documentation related to the disputed transaction. This may include:
    1. Proof of purchase (receipts, invoices, order confirmations).
    2. Shipping/tracking information.
    3. Communication records (emails, correspondence, customer service logs).
    4. Any other evidence supporting the legitimacy of the transaction.

    ### Submit a Reversal Request

    Contact your payment processor or acquirer to initiate a chargeback reversal request. Provide all necessary documentation and your rebuttal to support your case. Many processors have specific procedures or online portals to handle chargeback disputes.

    Manage Chargeback Representments

    Quickly create and manage your Chargeback Representment templates

    BLAQ provides successful merchants the tools to fight and win First Party Fraud.

    ### Await Resolution and Provide Additional Information

    The payment processor or card network will review your dispute and documentation. They might request additional information or clarification during this process. Promptly respond to any inquiries and provide requested documents to support your case.

    ### Monitor Communication and Follow Up

    Stay attentive to any communication from the payment processor or card network regarding the chargeback dispute. Follow up regularly to ensure that your case is being reviewed and progressed.

    ### Document and Learn

    Keep a record of all communications, documentation submitted, and outcomes of the chargeback dispute for future reference. Analyze the reasons behind the chargeback to identify areas for improvement in your business processes or customer service.

    Navigating chargeback reversals requires diligence, documentation, and a clear understanding of the dispute process. By providing compelling evidence and following the steps outlined, merchants can increase their chances of successfully reversing unwarranted chargebacks.

    Additional Services

    Check out more of these services to help you with Chargeback Represenments

    Chargeback Alerts
    Chargebacks
    Deflections
    Friendly Fraud Protection
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