Chargeback Reversal
Learn how to reverse fraudulent Chargebacks
Get step-by-step instructions on reversing chargebacks and first party fraud.
Understand the Reason for the Chargeback
Upon receiving a chargeback notification, carefully review the reason provided by the card issuer or payment network. Determine whether it's due to fraud, a customer dispute, processing errors, or other reasons.
Gather Documentation
Collect and organize all relevant documentation related to the disputed transaction. This may include:
- Proof of purchase (receipts, invoices, order confirmations).
- Shipping/tracking information.
- Communication records (emails, correspondence, customer service logs).
- Any other evidence supporting the legitimacy of the transaction.
Submit a Reversal Request
Contact your payment processor or acquirer to initiate a chargeback reversal request. Provide all necessary documentation and your rebuttal to support your case. Many processors have specific procedures or online portals to handle chargeback disputes.